Effective Date: 04/28/2025
We strive for 100% customer satisfaction, but due to the digital nature of our products/services, refunds are only granted under the following conditions:
✅ Defective or Undelivered Service
If our product/service fails to function as advertised. If technical issues prevent access (verified by our team).
✅ Duplicate Charges
If you’ve been accidentally charged twice for the same service.
❌ Non-Refundable Situations
Change of mind or failure to use the service after purchase. Subscription cancellations after the service period has started. Violation of our Terms of Service (e.g., misuse, fraud).
To initiate a refund:
Email Us at [email protected] within 7 days of purchase.
Subject: Refund Request – [Order #/Invoice #]
Include:
Proof of purchase (receipt/transaction ID).
Detailed reason for the request.
Our Review Process
We’ll respond within 3–5 business days.
Refunds may require troubleshooting (e.g., verifying access issues).
Processing Time: 7–10 business days after approval.
Method: Refunds are issued to the original payment method.
Partial Refunds: If only part of the service is defective, we may issue a prorated refund.
Recurring payments must be canceled at least 48 hours before the next billing cycle.
No refunds for unused subscription time.
Disputes must be resolved with us first— unauthorized chargebacks will result in:
Immediate account suspension.
A dispute fee (if the chargeback is ruled in our favor).
We reserve the right to:
Deny refunds for abuse (e.g., repeated refund requests).
Offer account credits or service extensions instead of cash refunds.
Last Updated: 04/28/2025